Our review of PlayGrand Casino

PlayGrand Casino is a neat-looking online casino offering games from over 160 game studios, backed by some of the most respected gambling licenses.

Oh, and add most of the most used and trusted payment methods to the mix: This is PlayGrand Casino.

PlayGrand was established in 2015 and operates worldwide under gambling licenses from the United Kingdom Gambling Commission (UKGC) and the Malta Gaming Authority (MGA).

Live chat is available 24/7, and the casino is managed and owned by White Hat Gaming. The company has an impeccable reputation in the industry and works seamlessly on all devices.

What is there not to like about PlayGrand Casino? Let’s have a closer look.

Available Languages

PlayGrand is available in English, Spanish, Norwegian, and Portuguese, and the site will automatically adjust to show you the most suitable version based on your location.

PlayGrand Casino Bonuses

New customers can enjoy a wager-free PlayGrand casino bonus after their first deposit.

Welcome Bonus70 Bonus Spins on Book of Dead
Bonus TypeDeposit bonus
Bonus Code      No Bonus Code Needed
Bonus Wagering Requirement   10x
Bonus Win Cap No Win Cap
Minimum Deposit          £15
Any excluded payment methods for bonus?No

70 Bonus Spins on Book of Dead with your first £15 deposit

All new players at PlayGrand receive 70 Bonus Spins on Book of Dead after depositing at least £15.

Any winnings from these bonus spins must be wagered 10x before they are turned into real money. There is no win cap on the winnings.

Get your welcome bonus here

18+. New players only. Welcome Offer is 70 Book of Dead Bonus Spins available with a min. £15 first deposit. Bonus Spins must be used within 10 days. Any winnings from Bonus Spins will be added as Bonus Funds. There are wagering requirements for players to turn these Bonus Funds into Cash Funds. This is 10 times the value of the Bonus Funds. Affordability checks apply. Terms apply. Please gamble responsibly. GambleAware.org

Game Providers

PlayGrand Casino has games from more than 160 game studios. These are not all available in all GEOs, but this is unheard of, as most online casinos cooperate with maybe up to a maximum of 50 game developers.

There are too many game studios available to list them all, but some of the most well-known ones include:

If you have any favourite slots, whether new or old, you will most likely find them on PlayGrand Casino.

When scrolling through the game lobby, you can segment the games through the following options:

You can also use the search bar to find specific games you want to play.

Your imagination is the limit as you find games with all sorts of themes, volatility levels, features, and mechanics at this casino, but some of the top games at PlayGrand include:

  • Wanted Dead or a Wild – Game studio Hacksaw Gaming’s top slot, Wanted Dead or Alive, is available at PlayGrand Casino. This game has three different bonus games, and the Dead Man’s Hand version is considered the most valuable one. The max win is capped at 12,500x the bet.
  • Giga Jar Clusterlink – Giga Jar Cluster Link is influenced by the smash hit Jammin Jars and follows a similar concept. The main aim is to include all 3 Wild Jars on the grid, as these can grow with multipliers and deliver huge wins. Then, as a finale, the Giga Jar can take everything to the next level. 10,000x is the max win potential.
  • Fish’ n’ Nudge – Fishing-themed slots are trendy, and Fish’ n’ Nudge is a top-rated addition to the genre. The multipliers are the key in the Free Spins to reach the biggest wins, where the max win is capped at 25,000x the bet. The Free Spins trigger, on average, 1 in 141 spins.

Is there anything else you should know about the slot selection?

Nowadays, the focus is mostly on new slots, as so many are being released. On average, you can expect to find more than 10 new games per week on PlayGrand.

However, only some online casinos offer classic Las Vegas slots in their portfolio, but PlayGrand does.

For example, the IGT section offers titles such as Da Vinci Diamonds, Cleopatra Gold, Pixies of the Forest, Wheel of Fortune Megaways, and more.

CasinoWizard’s slot selection rating for PlayGrand Casino: 9 out of 10.

Support

PlayGrand offers a 24/7 live chat that is available in eight languages. You can use English, French, German, Spanish, Finnish, Norwegian, Hindi, and Portuguese when communicating with the PlayGrand support team.

You can also send them an email to [email protected].

PlayGrand also describes in detail in its terms and conditions how its complaints procedure works, which we haven’t seen before.

playgrand-casino-slots-lobby

PlayGrand login and signup process

PlayGrand is a modern online casino, meaning the registration process has been optimised to be as smooth and user-friendly as possible.

Login for registered players

The login steps are super straightforward if you already have a registered player account with PlayGrand:

  1. Click on the “Log in” button in the top right corner.
  2. Add your Username and Password and click the “Log in” button. 

Login for new players

New players at PlayGrand need to register an account before engaging in any real-money activities.

Follow these steps to open an account at PlayGrand:

  1. Click the “Sign Up” button.
  2. Add the requested info, including Username, Email, Password, and more.
  3. Choose if you want to enable the welcome bonus offer.
  4. Your account is registered, and you can now deposit funds and play real-money casino games.

Payment Providers

You can’t operate a world-class casino without offering your customers the most popular payment methods.

At PlayGrand, you can deposit and withdraw funds using more than 30 different options, including:

  • VISA
  • Mastercard (Only deposits)
  • Maestro
  • Skrill
  • Neteller
  • Bank transfers
  • PayPal
  • Paysafecard
  • Trustly
  • Neosurf
  • MuchBetter
  • Interac and more

However, we suggest you play on Bitstarz if you prefer to play real money casino games using Cryptocurrencies like Bitcoin, as this option isn’t available at PlayGrand.

Banking

Using bank transfers to deposit and withdraw funds to online casinos is a popular option.

Just be aware that while deposits are instant, withdrawals via bank transfer usually take several days to reach your bank account.

Meanwhile, e-wallets like Neteller and Skrill are instant both ways.

One thing to remember is that you have to use the same payment method to withdraw any winnings as you used to deposit the money in the first place. This is a so-called “closed loop” and a requirement from authorities to prevent money laundering activities.

Safe Gambling: Is PlayGrand Casino Safe?

PlayGrand is licensed and regulated in Great Britain by the Gambling Commission under account number 52894 for customers in Great Britain and the Malta Gaming Authority under license number MGA/B2C/370/2017 (issued 01/08/2018) for all other customers.

These licenses come with strict regulations that PlayGrand must comply with. 

One of the key requirements is to offer players fair and safe gambling products while doing everything possible to prevent players from harmful gambling activities.

This can include monitoring players’ deposits, time, and betting behaviour, and the need to interact when warning signs appear.

PlayGrand is also expected to offer players various tools, including payment and time limits, self-exclusion options, and time-out options.

In other words, PlayGrand is a very safe online casino.

KYC and Documents

There was a time when players could deposit and withdraw funds pretty much however they pleased without much interference from online casinos, but those days are long gone.

With increased regulations and player safety protocols, casinos must know who their customers are and ask for certain documents when players reach threshold limits.

Players at PlayGrand will eventually need to go through a Know Your Customer (KYC) process, where documents like a passport or ID and proof of address must be sent to the PlayGrand support team. However, this is not unique to PlayGrand; it is a standard procedure.

When certain deposit or withdrawal limits have been reached, PlayGrand might be required to ask for additional documents for a profitability check to ensure that their customers are only playing for what they can afford to lose.

PlayGrand Casino Trustpilot Score

PlayGrand is a well-known casino that’s been operating for some time. They have, therefore, received some ratings and reviews on Trustpilot.

While many of the reviews on Trustpilot need to be taken with a pinch of salt, as bonus hunters (or abusers) often use these forums to pressure casinos to receive their withdrawals, they can still give an idea of what people like or dislike at a specific online casino.

Apart from complaints about delayed withdrawals that can’t be trusted fully, the other negative comments are about high bonus wagering requirements.

PlayGrand Casino’s current review score on Trustpilot is 1.6 from 52 reviews. While this is far from great, the CasinoWizard team had a very different experience playing at this casino.

The main strengths at PlayGrand are the massive game selection, safety, and wide range of payment methods on offer.

If you play with bonuses at PlayGrand, make sure to always check the wagering requirements before accepting a bonus to know what is needed before you can cash out. You can always cancel a bonus after you start playing if the bonus wagering seems unreachable.

A screenshot.
A screenshot.