About JackpotCity Casino…

JackpotCity Casino is an online casino with a long history.

It’s’ been on the scene since 1998, when the scene was yet to be formed. Not many people knew that playing casino games online was a possibility, so JackpotCity paved the road to reach wider audiences like many other casinos at the time. 

After several different owners, it is now operated by Bayton Limited, a company licensed by the Malta Gaming Authority and Kahnawake Gaming Commission. It is behind notable brands like Lucky Nugget Casino, Spin Palace Casino, and River Belle Casino. 

With such a long time on the scene, it’s understandable that the casino targets a broad international market, but it’s’ still the strongest in Canada and New Zealand. 

Available Languages and Countries

JackpotCity is an old and established brand, so it supports several languages on its site.

However, despite the many languages, not all site versions are adequately optimized for that specific market.

They are primarily in line with the international version of the site that’s entirely in English. 

That being said, the languages supported on the site include:

  • English — Also Canadian, Irish, New Zealand, Trinidadian, and Bermudian English
  • Spanish — Also Argentinian, Mexican, Peruvian, Chilean, and Uruguayan Spanish
  • French — Also Canadian and Luxembourgish French
  • German — Also Luxembourgish German
  • Norwegian
  • Icelandic
  • Luxembourgish
  • Portuguese
  • Russian
  • Latvian
  • Lithuanian
  • Czech
  • Croatian
  • Bosnian
  • Serbian
  • Turkish
  • Maltese
  • Greek
  • Azerbaijani
  • Armenian
  • Arabic
  • Mauritian Creole
  • Bahasa Indonesia
  • Thai
  • Khmer
  • Japanese
  • Korean

Game Providers

JackpotCity doesn’t have a lot of games on offer, around 450.

However, they are still diverse enough.

Most are slots, but there are also some roulette and blackjack titles, bingo games, and live dealers. 

The list of providers is a bit limited, as many of the top names like Play’n’ GO, BTG, Nolimit City, Yggdrasil, Relax Gaming, and others are missing.

However, you’ll still get to play a decent number of quality games from NetEnt, Pragmatic Play, Microgaming, Red Tiger, Thunderkick, and Hacksaw Gaming

Microgaming is the casino’s most prominent provider, so JackpotCity offers great games like Fortinium, Thunderstruck II, Break da Bank Again, Wheel of Wishes, and Mega Moolah, the massively popular jackpot game. 

Speaking of jackpots, JackpotCity is not named as such for nothing. It offers several exciting and highly rewarding regular and progressive jackpots besides Mega Moolah.

This selection includes Fantastic 7s, High 5, Avalon II, Book of Oz, and others. 

For fans of branded slots, JackpotCity also offers a few notable branded games like Game of Thrones, Terminator 2, and Tomb Raider — Secret of the Sword. 

NetEnt also has several of their best titles at JackpotCity, and so does Playtech.

The first has games like Dead or Alive 2, Dazzle Me, and Starburst XXXtreme, while the latter offers titles like Iron Man and Beach Life. 

CasinoWizard’s slot selection rating for JackpotCity Casino: 2.5 out of 5 stars.

RTP Score for the Biggest Providers

JackpotCity has a few providers whose games have decent RTP ranges here, but it also has some that don’t.

Let’s take a closer look at that situation to know which games to play and which ones to avoid at JackpotCity. 

Which Providers Have Good RTPs in JackpotCity?

Both NetEnt and Pragmatic Play games at JackpotCity fall in the average RTP range of 96%, so you should focus on these games if the height of the RTP worries you (which it always should.) 

Which Providers Have Poor RTPs in JackpotCity?

Red Tiger slots at JackpotCity typically fall in the 94% range, undoubtedly less-than-ideal.

As there are slots with much higher RTPs, it would likely be better for you to choose them instead of Red Tiger games. 

Which Providers Have Terrible RTPs in JackpotCity?

We haven’t found any notable providers whose games in this casino have terrible RTPs, which is a good thing. 

Overall slots RTP rating JackpotCity Casino

JackpotCity Casino lacks many notable providers, but it features pretty good RTP levels from the ones it has.

Only Red Tiger slots have somewhat lower RTPs, mainly in the 94% range, while NetEnt and Pragmatic Play games are good, typically in the industry-average 96% range. 

CasinoWizard rates the overall RTP score of JackpotCity Casino 4.5 out of 5 stars.


JackpotCity promises 24/7 support so that you can reach out any time. You can choose between live chat or sending an email to [email protected].

However, you’ll get a quicker response via live chat as the agents are online all the time.

You’ll likely have to wait in line for a minute or so until they get in touch with you.

Agents primarily speak English, but some of the other languages on the site are also supported when agents speaking those languages are online. 

JackpotCity also has a neat FAQ section and a blog.

The latter is interesting as it covers both news pieces and how-to articles on gambling. 

As for complaints, you can direct those to [email protected].

However, the casino also partners with ADR providers to settle disputes between players and JackpotCity.

These partners are eCOGRA, the Malta Gaming Authority, and Kahnawake Gaming Commission for Canadian players. 

Payment Providers

The payment system at JackpotCity is quite robust and covers numerous payment options, including bank transfers, credit and debit cards, and various e-wallets and other online payment systems. 

Naturally, the available ones depend on your country of residence, but the most popular ones are primarily available.

These include:

  • Visa
  • Mastercard
  • Trustly
  • Bank transfers
  • Skrill
  • Neteller
  • Interac
  • iDebit

However, JackpotCity is missing a lot of notable providers, including Play’n GO, Big Time Gaming, Quickspin, Yggdrasil, Push Gaming, Nolimit City, Thunderkick, Relax Gaming, and iSoftBet.

In other words, there aren’t enough providers on offer for the casino to have some with terrible RTP levels. 


Deposits at JackpotCity are almost always instant, while withdrawals typically take a bit longer, and the time largely depends on the bank in question or the payment method itself. 

As always, e-wallets and similar systems are much faster than credit cards and bank transfers, the latter of which is the slowest as always. 

It’s’ also worth mentioning that the site supports several currencies, including EUR, GBP, USD, CAD, AUD, CHF, NOK, and a few others.  

Safe Gambling: Is JackpotCity Casino Safe?

As previously stated, JackpotCity is the proud owner of two notable licenses — Malta Gaming Authority and Kahnawake Gaming Commission.

This ensures it’s a legitimate, fair, and, most importantly, safe site. 

Besides that, JackpotCity partners with eCOGRA, the famous iGaming independent testing agency. It continuously audits JackpotCity to ensure its games are fair. 

As expected, JackpotCity employs the latest SSL encryption technology to guarantee your data and funds are safe.

Furthermore, as you’ll primarily use notable payment providers, you can feel entirely safe depositing and withdrawing money in JackpotCity Casino. 

Responsible gambling is also an essential part of this casino’s business model, so only players of certain ages (18+) can register.

More importantly, you can use various tools and features if you think you might have a problem with gambling.

These tools include multiple deposit limits and self-exclusion periods.

KYC and Documents

To register in JackpotCity Casino, you have to provide personal information like your name, address, and more, all for the casino to ensure you are of age and hailing from a country whose citizens are accepted on this site. 

Everything is in accordance with the rules and regulations of the industry, which is why you’ll have to prove your identity if you want to make withdrawals.

This means providing specific documents to complete the casino’s standard KYC procedure that verifies your identity, place of residence, and age.