About Casumo…

Casumo is an award-winning online casino entertaining a worldwide player base since 2012. It’s operated by Casumo Services Limited, registered and licensed in Malta by the Malta Gaming Authority (MGA/CRP/217/2012).

This casino owes its reputation to competitive bonuses, quality games, and a well-designed and recognizable platform.

Some of the operator’s notable awards include the 2015 EGR award for Mobile Casino Product of the Year, the 2016 EGR Nordic award for Marketing Campaign, and the 2020 ICA award for the Best Online Operator, to name a few.

Available Languages and Countries

Casumo caters to a global audience, which is more than evident when you look at the number of available languages the website is translated to. You can switch to Danish, Finish, Norwegian, Swedish, German, and Japanese apart from default English.

You can use all these languages to contact customer support.

There are also specific versions of the website for the United Kingdom, Ireland, Canada, New Zealand, India (English), and Austria.

If your country is not on this list, you can pick Rest of Europe or Rest of the World from the menu.

Game Providers

There are over 3,000 casino games in Casumo’s catalog, mostly video slots.

The titles come from a long lineup of software providers, including household names such as NetEnt, Play’n GO, BTG, Red Tiger, Pragmatic Play, Quickspin, Nolimit City, and others.

You’ll find all the massively popular slots in the library, both new and old.

Here are short descriptions of the best ones:

  • Reactoonz by Play’n GO: This galaxy-themed slot features a 7×7 grid and rewards through clusters rather than paylines. It became so popular that it even got a sequel.
  • Gates of Olympus by Pragmatic Play: This is another mythology-themed hit from Pragmatic, and it’s just as good as any of them. It is a 6×5 slot with a 5,000x max prize and an RTP of 96.5%.
  • Starburst XXXtreme by NetEnt: The long-awaited sequel to Starburst was finally delivered by NetEnt, and it’s just as fantastic. It offers the same gameplay as the vanilla game; only this time, you can activate XXXTREME Spins at will, which guarantees one or two Starburst Wilds per play. The max payout is a staggering 200,000x.

Casumo also has quite a few jackpot slots. For instance, you can find plenty of jackpot titles powered by Red Tiger that come in three variations: Must Drop (it must pay out a jackpot before hitting a certain amount), Daily Drop (it must pay out before a given time during the day), and Mega Drop (a standard progressive jackpot with a multi-million-dollar prize).

Other games you can find include Slingo, table games, and live dealer games.

Casumo is especially fond of live game shows from Evolution Gaming.

What else can CasinoWizard tell you about the slots selection?

CasinoWizard loves to dig up some extra information regarding slots.

Here is what he found on Casumo:

  • Excellent marks for Casumo: almost all slots of the more popular game studios are available.
  • Over 95% of the new slots of the larger providers like Pragmatic Play, Play’n GO, Red Tiger, or NetEnt are on Casumo’s website.
  • If you love iSoftbet slots, you need to look elsewhere, though.

CasinoWizard’s slots selection rating for Casumo: 5 out of 5 stars

RTP Score for the Biggest Providers

With so many games in its library, Casumo has a mix of both low- and high-paying slots.

Here’s more about the casino’s generous and not-so-generous slot games you may come across.

Which Providers Have Good RTPs at Casumo?

NetEnt is easily the most giving provider of all. The RTPs of its games are often in the 96% range and rarely go below 94%. Luckily, there are plenty of NetEnt slots in Casumo.

Which Providers Have Mediocre RTPs?

The RTPs are mediocre for Play’n GO, Nolimit City and Pragmatic Play slots (in the 94%) range.

Avoid playing newer NetEnt slots like Gonzo’s Gold, Reef Raider, Parthenon: Quest for Immortality, Dazzle Me Megaways, or Gordon Ramsay’s Hell’s Kitchen, as the RTPs of these slots are lowered by 3%.

Which Providers Have Terrible RTPs at this casino?

Most 2022-Red Tiger slots have RTPs in the 93% range. Simply not up to par. Some Red Tiger slots, including the famous Gonzo’s Quest Megaways, Piggy Riches Megaways, Multiplier Riches, and Pirates Plenty Megaways slots, are in the 92% range. 

Newer Quickspin slots have mediocre RTPs, but you should avoid playing Wild Harlequin or Big Bad Wolf Megaways as their RTPs are an astounding 90% only.

Is Casumo a high-RTP casino?

As much as we love Casumo’s vibe, game selection, and playfulness, we cannot say the same about their slot RTP levels.

CasinoWizard rates the overall RTP score of Casumo 2.5 out of 5 stars.

When talking about slot RTP levels, Casumo scores a mediocre rating and cannot be classified as a high-RTP casino in our view. 

Provider
RTP Score
Great
(best available)
Mediocre
(94% – 95%)
Poor
(93% and lower)
NetEnt
Nolimit City
Play’n GO
Pragmatic Play
Quickspin
Red Tiger

Support

You can contact Casumo’s customer service in the following ways:

To start a conversation with a support agent, click on the Live Chat icon in the bottom right corner to open the chat window. The chat works around the clock, and the usual response time is within two minutes.

Casumo does not have a phone helpline, but you can reach it on social media, namely LinkedIn, Facebook, Instagram, and Twitter.

While you’re waiting for a reply, you might as well check the casino’s FAQ page, as there’s plenty of useful information there, from payments and bonuses to technical and licensing questions.

Casumo review slot rtp

Payment Providers

Casumo accepts all the standard methods that online casino players are familiar with. These include Visa, Mastercard, PayPal, Paysafecard, Neteller, Skrill, Trustly, MuchBetter, bank transfers, pay-by-mobile, and several geo-specific methods, like Canadian Interac, for example. The accepted currencies include EUR, GBP, USD, CAD, NZD, INR, JPY, SEK, and DKK.

Per the casino’s withdrawal policy, withdrawals should be made with the same payment provider used for the last deposit.

Banking

Withdrawal processing on Casumo is relatively fast. E-wallet withdrawals are the quickest, as the money arrives almost instantly after approval.

Bank wire and card withdrawals usually take 1 to 5 business days. There are no fees for either deposits or withdrawals.

As per Casumo’s withdrawal policy, you must undergo identity verification before requesting your first withdrawal.

Safe Gambling: Is Casumo Casino Safe?

Casumo is a safe gambling platform that has been operating legitimately for more than a decade, during which it has earned a stellar reputation among players. 

The operator is licensed by the Malta Gaming Authority, a highly reputable gambling authority that licenses dozens of legit online casinos and sportsbooks.

Casumo takes player safety seriously.

The website is equipped with SSL secure encryption, and it is PCI DSS compliant (Payment Card Industry Data Security Standard). Both the players’ financial and personal information is protected at all times in Casumo.

The operator is also an advocate of responsible gambling.

No person under the age of 18 can create an account, while the Play Okay tool lets existing players set limits to their accounts.

The casino is also part of the GamCare network. The responsible gambling page on Casumo leads to a gambling addiction knowledge hub and links to professional help organizations like Gambling Therapy.

CasinoWizard’s score for Casumo’s trustworthiness: 4.5 out of 5 stars

KYC and Documents

Before creating an account on Casumo, you’ll need to provide accurate personal details, such as your phone number, residential address, zip code, and date of birth.

The operator will ask you to confirm these details after you’ve requested your first withdrawal.

The identity verification protocol includes you sharing a copy of your government-issued ID, proof of address, and potentially some other documents like a copy of a credit card used to make the payment.

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